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Select Let's go. I've also included a detailed resource about upgrading which may come in handy moving forward: Upgrade QuickBooks Pro Plus, Premier Plus, or Enterprise Please feel welcome to send a reply if there's any additional questions. Level 1. Enterprise 13 to Premier Plus CA SDI rate. Welcome back to Quick Help with QuickBooks. Follow me as I point out the ke Read more. Hello QuickBooks Community! Welcome back to another Top 5! Welcome back to the next installment in our Quick help with QuickBooks seri Need to get in touch?

Sign in for the best experience. You are leaving Intuit. Cancel Continue. My hope is a new server build will fix it. If not, I'll be back on this forum. Plus is I was finally able to connect my email to my QB Desktop. FYI that was not easy! Plese help the Quickbooks team eliminate this issue by providing us with the following information. Well I have no other explanation other than the software must be corrupt.

The 2nd error message said The connection to the company file has been lost. Quickbooks must close immediately. I have invested over 20 Labor Hours trying to find and fix these crashing issues. The Solution said it could possibly be they way my QBD22 is setup..

I was on the phone for over an hour in half with a QB rep and she helped me set it up.. How could it be set up wrong if QB's own rep set it up! We pay a pretty penny for this software and we should not need to troubleshoot it everyday!!!! FYI this is week 3. Some of our most common reasons you see an Unrecoverable error message are missing Windows updates, damage to your company file, or computer issues. I've included some of our basic troubleshooting steps to clear the error below.

For additional troubleshooting steps for an Unrecoverable error, check out Unrecoverable error general troubleshooting steps. When we see the error message "The connection has been lost," it's typically due to network-related issues.

That said, I recommend contacting our Technical Support Team. This way, one of our tech agents can review the setup and make any necessary corrections.

I just upgraded from to last week and I am having the same issue. I open a company file and after a minute or so it crashes and shuts down or while the file has been open for several minutes and I have been doing other things I check back and QB is no longer open.

I'm tempted to downgrade back to and forget about QB support but then I would have to manually enter all of the bank account details instead of just importing the QBO files. Oh, that's awesome. I may have to do that because I ran the file doctor and tool hub and it's still just randomly crashing on me. Thanks for that tip. If you haven't already, please try the solutions that my colleagues shared above.

However, if you'll still get the same behavior, please contact our QB Desktop Support to check and resolve this. That way, you will no longer need to enter your transactions in your QB Besides, it's not supported anymore.

Quickbooks proplus has been crashing all week. I have already run the Quickbooks doctor program several times. I have also run the update function in Quickbooks.

Nothing is fixing my problem. Now I can't even get Quickbooks to stay open. It crashes as soon as it opens. I need a fix. I have other suggestions so you can open your account transparently, BookkeeperDCBroadcasting. I appreciate you for doing the suggested troubleshooting steps before posting here in the Community. This way, you can get back where you left off.

Ensure that your computer meets the QBDT system requirements to isolate the crash issue. Please note that QuickBooks requires you to use Windows natively and not through an emulator or virtual environment. Once confirmed and the issue persists, I'd suggest doing a clean install so Windows can fix company file issues. After that, reinstall QuickBooks Desktop. If the issue remains, our technical support is always welcome to further investigate the issue.

Visit this link to get the direct phone number: Contact QuickBooks Desktop support. Moreover, you can use these articles if you've encountered an installation error and other related matters:. Please know that I'll be in my bunk if you require any other help running QuickBooks. Just drop me a line! It was initially working, then when we upgraded to Release R5P, it crashes after opening the company file. QuickBooks crashing is usually caused by a damaged component in the program.

To isolate the issue, you'll want to make sure that you're using the latest release of your QBDT product. This way, you'll always get our bug fixes and security patches. This tool helps resolve major issues and errors that a user might face while working in QuickBooks Desktop.

We recommend running it on Windows 10, bit for the best experience. To learn more about this process, you can check this guide: Repair your QuickBooks Desktop for Windows.

I'm also adding this article to learn how to obtain the different tools that will help you fix common issues and errors: Fix common problems and errors with the QuickBooks Desktop Tool Hub. By clicking "Continue", you will leave the community and be taken to that site instead.

Plus sales tax where applicable. Based on the overall number of customers for QuickBooks Payroll products in June Instead of printing and mailing the forms, send them electronically to the appropriate agencies in QuickBooks Desktop. Also, you can set the payment method for your scheduled Federal and State tax payments to ePay, and conveniently pay the appropriate tax agencies in QuickBooks Desktop.

This is available in QuickBooks Payroll Enhanced and to selected states only. Direct deposit to W-2 employees is included, but additional fees apply for direct deposit to vendors. Licenses are available in single-user increments from 1 to 10 users or up to 40 users. Fees apply. QuickBooks Desktop Enterprise allows you to add up to one million names e.

Some performance degradation is likely as your lists approach these size thresholds. Advanced Reporting is available with all Enterprise subscriptions. Eligibility criteria may apply to certain products. When customers no longer have an active, paid subscription, they will not be eligible to receive benefits. Support hours exclude occasional downtime due to system and server maintenance, company events, observed U.

Intuit reserves the right to change these hours without notice. Terms, conditions, pricing, service, support options, and support team members are subject to change without notice. Requires an internet connection. Enterprise Diamond is sold in increments of , 20, 30, and 40 users. Enterprise Diamond is compatible with, but does not include hosting.

Hosting sold separately. Enterprise Diamond is a subscription and is only available on a monthly payment plan with no annual commitment. Each month, your account will be automatically charged the agreed-upon price unless and until you cancel. Cancel at any time by calling Intuit at , prior to your monthly renewal date.

When you cancel, you will have access to Enterprise Diamond for the remainder of the month for which you have already paid. The following month, you will no longer have access to the product or any of its connected services. We will authorize your card to ensure prompt order processing, resulting in a temporary hold on your account.

Based on a survey of small businesses in the US who always or frequently use QuickBooks Online from a mobile or tablet device in November Devices sold separately; data plan required. Not all features are available on the mobile apps and mobile browser. QuickBooks Online mobile access is included with your QuickBooks Online subscription at no additional cost. Product registration required.

Third Party Apps: Apps may require a third-party subscription. Subject to additional eligibility criteria, terms, conditions, and fees. Auto Payroll: Available if setup for the company is complete. At least one employee has completed setup and has consistent payroll that qualifies for automation i. Company must complete bank verification if Employee has direct deposit as the payment method, and the first payroll must run successfully.

The account must not have a hold. Automated tax payments and filings: Automated tax payments and filing available for state and federal taxes. Enrollment in e-services is required for tax payments and filings only. Tax penalty protection: Only QuickBooks Online Payroll Elite users are eligible to receive the tax penalty protection.

Additional conditions and restrictions apply. HR support is not available to accountants who are calling on behalf of their clients. Additional fees will apply. Insurance coverage eligibility is not guaranteed, and depends solely on the rules of the insurance carrier.

The insurance carrier has sole and final discretion as to the eligibility for health insurance products. Intuit is not a k plan administrator, fiduciary or other provider.

Additional k plan fees will apply. Employees may manage their contributions directly with Guideline. Admin and payroll access required to sign up for a k plan with Guideline. This non-refundable fee will be automatically added to each monthly Intuit invoice at the then-current price until you cancel.

Eligibility criteria applies to transfer active insurance policy broker of record, including insurance carrier, policy renewal date, and payment method. QuickBook Live monthly bookkeeping services: During the first month, a Live Bookkeeper provides cleanup services that start from the date of your last business tax return through the end of the calendar month of first sign-up to Live Bookkeeping.

The services provided during the first month are as follows, as applicable: update bookkeeping based on information you provide; connect bank and credit cards; categorize and update transactions up until the last tax-filing date; reconcile bank and credit card accounts with past statements, as provided by you; reconcile remaining balance sheet accounts; and run a summary report of work completed, balance sheet, and profit loss statement of YTD for cleanup period s.

A Live Bookkeeper cannot begin cleaning up your past books until they receive the required supporting documentation, which your bookkeeper will request from you after your first meeting. In some cases, your cleanup may take longer depending on timeliness of documentation and the complexity of your books. During each subsequent month, ongoing Live Bookkeeping services include: an overview of the main features of QBO; setup of customers and vendors; assistance with reports and reporting tools; setup of chart of accounts; assistance with bank connections, expense type classification, categorization, and reconciliation based on information you provide; importing of historical data; and ongoing assistance with bookkeeping practices.

Some basic bookkeeping services may not be included and will be determined by your Live Bookkeeper. The Live Bookkeeper will provide help based on the information you provide. Customers using QuickBooks Desktop products may download data from participating banks through the end of May I have to take a break after saying that so I can laugh myself into a coma It should be a concern for you on about the same level as the Red Army was a concern for the German army after I tried purchasing this several months back- never worked, no one at tech support could get it to work either.

When I mentioned getting my money back the line somehow went dead and it took just short of a lawsuit for me to finally get the refund. This thing is a sham if there ever was one, still won't work but now they can cram it down customer throats.

I never wanted to be forced back into the accounting software market but Intuit is forcing me out at virtually the point of a gun. Charles, any possibility of honestly answering a simple question yourself without instantly referring to some help article? The question is this: is it within the universe of possibilities that one bright, happy day my updated Quickbooks Desktop Pro version will work without this discontinued browser-from-hell known as IE?

You know, this Frankenstein monster that was finally torched by its creator over a month ago? That calls for a simple yes or no answer- because you see, your customers keep seeing where Intuit promises the new updates will do away with all IE ties and goes on to speak of this Intuit-created browser designed to replace IE which, again, is no longer supported.

We have loved your product and have been immensely loyal to you for a long time, but speaking for myself I am somewhat perceptive and can easily see through your ploy.

What you are shouting to us all is "convert to QBO or be gone. This is not the impression we want you to have when dealing with the program, Panhandle Pit Bull. While Internet Explorer may not be used for some online services, it's still required for QuickBooks to function properly. On June 10, , all supported versions of QuickBooks Desktop will begin to use our new custom browser. All you need to do is update to the latest release to ensure you receive future security updates.

For more information, please see this article: Use our built-in browser in QuickBooks Desktop. Should you have additional questions or concerns working with the QuickBooks software, please click on the Reply button to leave a comment. Keep safe! No brainer for me, my efforts now will be invested in finding another vendor, maybe there is still one out there willing to listen to customers rather than cover them with excrement.

It seems that every developer now prefers cloud-based applications or subscription-based products. One of Intuit's close competitors for QB Desktop has announced their plans to offer only Subscription products this year. Consider hosting your QB Desktop program on a 3rd party provider for now and hope for browser issues to be fixed when QB Desktop is released in October.

These people scream apathy for their customers, I cannot understand why a company would go to such extraordinary lengths and effort to chase away their customers.

Intuit is the Comcast of software vendors- could they, perhaps, be going for the title of most hated company in America? They have my vote already- please, anyone, when you find a good alternative would you let the rest of us know so we can come with you?

So over Intuit, they absolutely suck Would you mind letting the rest of us Intuit victims know when you find a good alternative? I will do the same while I'm seeking a new alternative also Good luck and thanks!

Switch to QB Online or another cloud-based app. Purchase a third-party conversion service if needed.